Terms and conditions

Terms & Conditions for Training Courses

The following constitute the terms and conditions to which applicants agree when booking any standard Steltix face-to-face training or virtual courses (“Terms & Conditions”) or combination of both. If you are agreeing to these Terms & Conditions not as an individual but on behalf of your company or other legal entity then, “Customer” or “you” or “your” shall refer to such entity and its affiliates, and you represent that you have the authority to bind such entity and its affiliates to these Terms & Conditions and you are binding your company to these Terms & Conditions.

Steltix and you shall each be referred to as a “Party” and together as the “Parties” in this Agreement.

BY ACCEPTING THIS AGREEMENT, EITHER BY CLICKING A BOX INDICATING YOUR ACCEPTANCE OR BY EXECUTING AN ORDER FORM THAT REFERENCES THIS AGREEMENT YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT.

1. BOOKING

1.1. Standard training.

Standard Face-to-face training and virtual courses can be booked via the booking forms available on the Steltix website (jdetrain.com). When you submit a booking for a course, your submission represents an offer to Steltix to book you onto the course you selected. You will receive an automated summary email of your selection. Steltix will accept your offer by entering your booking onto the Steltix system and sending you an email confirming that you have been booked together with information on starting your learning.

2. PAYMENT

Training fees can be paid at the point of booking via Stripes secure online payment process. Otherwise, they can be paid by bank transfer or credit card after receiving an invoice. In all cases, payment must be received prior to the start of the training. If you elect to pay the fees via Stripe, all major credit and debit cards are accepted. A receipt will be sent to you by email from Stripe confirming the payment. Stripe will receive the information needed to verify and authorise your payment card and to process your order and is under strict legal and contractual obligations not to disclose this information to third parties. Please note that if you do not provide accurate details (including type of card and number) or if your credit card company does not authorise the payment, your application will be deemed void. Steltix will not accept any liability for costs incurred as a result of applications deemed void in this manner.

Sales taxes (VAT, TVA etc.), if any, are charged at the applicable rate depending on the customer and country.

3. WARRANTY AND DISCLAIMER

Steltix ensures that all our training services are delivered diligently and in a good, workmanlike, timely and professional manner consistent with industry standards. The training services will be performed as described in the individual class agendas. Steltix shall provide such trainers to present the training course as it, in its sole discretion, deems fit and Steltix shall be entitled at any time to substitute any trainer with any other person who, in Steltix’s sole discretion, it deems suitably qualified to present the relevant course.

4. OWNERSHIP AND INTELLECTUAL PROPERTY RIGHTS

All Training Material is owned by Steltix. All intellectual property rights in all Training Material available, including the design, graphics and text of all printed materials (PDF) and all recordings, are owned by Steltix. No Training Material may be copied, reproduced, uploaded, posted, displayed or linked to in any way, in whole or in part, without Steltix's prior permission. Any such use is strictly prohibited and will constitute an infringement of Steltix's intellectual property rights.

To provide a continuous check on the consistency and quality of training delivery, all students will receive a follow-up email at the end of each class asking to submit feedback in the form of a satisfaction survey. This feedback will be reviewed in detail and will be used to make continuous improvements to class content and delivery.

5. CANCELLATION AND TRANSFER

Cancellation by customer.

Up to 14 days before the class starts there is no cancellation fee.

If you notify Steltix in writing (by email or post) that you wish to cancel a face-to-face training course not less than 5 working days before the start date of a course, you will be entitled to a 50% refund. Refunds will be processed within 28 days of receiving your request via bank transfer to the original payer.

If you withdraw for any reason less than 5 days before the start date of a course, no refund will be issued but you may transfer your place on the course to a substitute. Substitutions should be notified to Steltix at least 24 hours prior to the course start date. If you fail to attend the course on which you are booked without giving prior notice to Steltix, we are unable to refund the course fees or offer a transfer.

Cancellation by Steltix 

Steltix reserves the right to cancel any training course due to insufficient enrollment by providing notice to you at least 7 calendar days prior to the scheduled commencement date. In the event of cancellation by Steltix, you may elect to receive a full refund of registration fees paid or credit toward alternative class(es). Nevertheless, Steltix will not be responsible for non-refundable tickets purchased or reservations made by you. If a training class is cancelled by Steltix due to any Force Majeure Event the Customer is entitled to a full class credit which must be used within 3 months of the date of the original class for another class offered by Steltix.

10. MISCELLANEOUS

Contact. 

Please contact Steltix’s training department for any other training questions or requests by emailing: trainjde@steltix.com

Privacy Policy.

All information provided by you under these Terms & Conditions will be treated in accordance with Steltix's Privacy Policy.